1. Scope

This policy applies to all digital goods sold on MARTsoon (subscription accounts, software/game keys, gift cards, store credit). Returns are not available; exchanges only under specified conditions.

2. Definitions

• Digital Goods: Electronically delivered activation keys, subscription codes, account credentials, etc.

• Refund: Reimbursement of purchase price under qualifying conditions.

• Exchange: Replacement of a defective item with a new one.

3. Non-Refundable Items

1. Redeemed/Activated Keys:

   • Once a key is redeemed or activated, it is never refundable under any circumstance.

2. Following successful delivery, all digital goods are non-refundable, except for defects that cannot be fixed within 24 hours.

4. Refund Eligibility

A refund or exchange may be granted if:

• Delivery failure.

• Non-functional/defective keys (invalid key, expired subscription).

• Mismatch with description.

• No access within 7 days and customer contacts Support.

5. Refund Process

1. Email support@martsoon.com or WhatsApp 018 67 86 1712.

2. Include:

   • Order ID

   • Payment transaction ID

   • Registered email & phone

   • Screenshots or proof of issue (if any)

3. Our Support Team will attempt a fix within 1–24 hours; if unfixable, a refund or exchange will be issued.

6. Refund Timeline

Verified refunds are processed via bank or payment gateway within 7 business days.

7. Pro-Rated Subscription Refund

On subscription cancellation, unused days are refunded on a pro-rated basis.

8. Contact

• Email: support@martsoon.com

• WhatsApp/Hotline: +880 1867861712